Service Team Lead

Valley Volkswagen is committed to delivering exceptional service to our customers! Our Service Department plays a crucial role in maintaining the quality and efficiency of our operations, and we are looking for a dedicated, proactive, and customer-focused Service Department Team Lead to join our growing team.

Job Summary:
The Service Department Team Lead will be responsible for supervising and coordinating the daily activities of the service team to ensure the highest level of customer satisfaction and operational efficiency. This role involves leading by example, providing guidance, training, and support to team members, and ensuring that service processes are followed efficiently and effectively.


What We Offer:

  • Competitive Salary: Enjoy a stable income with opportunities for bonuses.
  • Professional Development: Access ongoing training to enhance your skills and career growth.
  • Supportive Work Environment: Join a team where collaboration and customer satisfaction come first.
  • Employee Discounts: Receive discounts on vehicle parts, services, and maintenance.
  • Comprehensive Benefits Package: Health, dental, and retirement benefits to support you and your family.
Your Responsibilities:
  • Oversee daily operations of the service department, ensuring tasks are completed on time and in accordance with company standards.
  • Lead, motivate, and support Service Team to deliver exceptional service to customers.
  • Greet customers warmly and listen to their service needs. Provide clear, accurate service estimates and explain necessary repairs and maintenance.
  • Manage appointments to ensure efficient workflow in the service department and maintain accurate records of work orders, inventory, and service-related documentation. 
  • Provide training and development opportunities to team members to improve skills and ensure a high level of service quality. Foster a positive, team-oriented culture that aligns with the company’s mission and values.
  • Act as the main point of contact for escalated customer service issues, resolving concerns and complaints efficiently and professionally.
  • Collaborate with the Service Manager to streamline processes, improve workflows, and identify areas for operational improvement.
  • Ensure compliance with safety protocols and company policies in all service activities.

What You Bring:

  • Proven experience in a Service Advisor capacity or similar role (Demonstrating a solid understanding of Service Department operations including scheduling, inventory management, and troubleshooting)
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
  • Excellent problem-solving skills and a customer-centric approach.
  • Proficiency in computer systems and service management software.
  • Ability to manage and prioritize multiple tasks simultaneously.
  • Valid Driver's License and Clean Driving Record.


    • Join us and help make every customer experience smooth and positive! Apply today to start your career as a Service Department Team Lead

    APPLY NOW Apply with Indeed
    Valley Volkswagen
    Department
    Service Department
    Employment Type
    Full Time
    Pay
    $40,000+
    APPLY NOW
    Apply with Indeed