Service & Parts Consultant

Join the Bruce Kia Team as a Service & Parts Consultant! 

Bruce Kia is seeking a motivated and customer-focused Service & Parts Consultant to join our team. This role is ideal for someone who excels at building customer relationships, coordinating service and parts operations, and ensuring a seamless experience for both customers and technicians.

Responsibilities:

• Greet customers, manage inquiries and concerns, and clearly communicate service and parts information while delivering exceptional customer service

• Review vehicle history and educate customers on recommended maintenance and repairs

• Prepare detailed repair orders, obtain customer authorization, and translate concerns into repair terminology

• Identify and explain vehicle issues and recommended services in a clear, professional manner

• Verify warranties, maintenance plans, recalls, and in-service dates; maintain warranty compliance

• Prioritize work orders appropriately and balance the service till daily, submitting logs to accounting

• Oversee the back parts counter, assist technicians with quotes and orders, and verify parts accuracy upon arrival

• Ensure stock and customer tires are properly labeled, tracked, and stored
  
  

Qualifications:

• Valid Class driver’s license with an acceptable driving record

• High school diploma or equivalent

• 1-3 years of experience as a Service or Parts Advisor, or a comparable role (Experience in Automotive is considered a valuable asset)

• Strong organizational skills and exceptional attention to detail

• Basic proficiency with computer systems and inventory management software

• Ability to lift heavy items (up to 50 lbs) and stand for extended periods

Why Bruce Kia?

• Supportive Team Culture: We pride ourselves on fostering a collaborative, supportive team environment. 
• Career Growth Opportunities: We invest in your professional development for long-term success with unique training opportunities and the chance to learn from experienced industry experts.
• Competitive Compensation and Benefits: We understand the value of your skills and hard work – That's why we offer a competitive compensation package and a comprehensive benefits program complete with a medical plan, access to virtual healthcare, an RRSP with matching contributions and so much more!
• Work/Life Balance: We believe in supporting a healthy work/life balance by offering paid personal days, in addition to paid vacation time.

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.